Things You Need to Know About Troubleshooting


Troubleshooting is the process of diagnosing and repairing issues on a computer or device. It is used to fix problems that might arise in software and hardware.

Troubleshooting may be divided into hardware, software and networking troubleshooting. Troubleshooters often start their work by identifying the problem through a set of general questions, such as: Does anything make noise? Is the system rebooting? What do I see on the screen?

This article is going to briefly discuss key things about troubleshooting and the defects of computers.

What is basic troubleshooting?

It is the process of identifying and resolving a problem in any information technology system, network, or software application. In general, it is the process of systematically analysing a system's response to a problem or error in order to find its cause and effect.

Basic troubleshooting involves the following steps:

  • Identify the symptoms

  • Do research using the internet and other sources

  • Make a list of possible causes and solutions

  • Evaluate equipment

  • Check logs

  • Check devices

  • Check cables

  • Verify settings

What are the different types of troubleshooting?

There are four different types of troubleshooting: diagnosis, problem determination, resolution, and follow-up. These four types vary by the effort required to fix the problem.

Problem determination: This type focuses on identifying a specific issue in an attempt to understand how it came about.

Diagnosis: This type focuses on identifying which equipment or software has failed and what is the possible cause for that failure.


Resolution: This type focuses on removing a particular cause from the system to return it back to normal functioning.

Follow-up: The follow-up type is when users conduct regular checks of their equipment to prevent future faults.

Which tools are commonly used for troubleshooting?

Troubleshooting is an essential part of any IT support team. However, it is also a time-consuming and tedious process, which can be made more accessible by using some tools that can help you troubleshoot faster.

Some of the most commonly used tools for troubleshooting are:

  • Command-line interface

  • Command history

  • File system explorer

Why do you need to hire professionals for fixing computer problems?

Some problems with your computer can be a huge hassle. If you are looking to get someone to fix it, you’ll need to employ the help of a professional.

In order to fix your computer, you will need someone who has the experience and knows what he is doing. Professionals have the time, skills and knowledge required in order to fix any problem with your computer. In addition, they have the necessary tools for troubleshooting so that you don’t have to worry about buying anything extra for them or yourself.

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